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Preserving critical know‑how
Five steps to stop depending on a single memory before your experts leave.
Inside the guide
What you'll learn
When an expert leaves, what hasn't been passed on may leave the plant with them: the setting that changes with the material, the sound of a machine starting to strain, the small gesture that prevents scrap. This guide, a follow-up to Martin Landry's webinar for Les Affaires, helps you make that dependence visible, then reduce it.
- Find the positions where your plant depends on a single person, often without knowing it.
- Choose which knowledge to preserve first, and estimate what dependence already costs.
- Capture your experts' tacit knowledge at the workstation, without asking them to write down their trade.
- Keep that knowledge alive, validated and used as the plant changes.
Take the Monday morning test.
Ten minutes, a pen, and you'll know where to look first.